Frequently Asked Questions

frequently asked questions  How much do you charge for shipping? We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@esscopal.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@esscopal.com

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically,  frequently asked questions delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@esscopal.com

Can I cancel my order?

You can change or cancel your order within 12 hours.  frequently asked question  Please contact us at support@esscopal.com

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@esscopal.com

Can I cancel my order?

You can change or cancel your order within 12 hours. automatic reply manage expectations frequently asked questions Please contact us at support@esscopal.com Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@esscopal.com

Can I cancel my order? Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@esscopal.com

Can I cancel my order?

You can change or cancel your order within 12 hours. automatic reply manage expectations frequently asked questions Please contact us at support@esscopal.com

You can change or cancel your order within 12 hours. automatic reply manage expectations frequently asked questions Please contact us at support@esscopal.com Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@esscopal.com

Can I cancel my order?

You can change or cancel your order within 12 hours. automatic reply manage expectations frequently asked questions Please contact us at support@esscopal.com Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@esscopal.com

Can I cancel my order?

You can change or cancel your order within 12 hours. automatic reply manage expectations frequently asked questions Please contact us at support@esscopal.comv Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@esscopal.com

Can I cancel my order?

You can change or cancel your order within 12 hours. automatic reply manage expectations frequently asked questions Please contact us at support@esscopal.com